Quick Hit: Customer Service Emails

Perhaps an example of how not to do your automated reply for customer service. Apparently, United.com’s entire customer service organization is on vacation.

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About Scott

Scott Barnard is the founder of The Usability Review and RememberStuff.com. After earning 2 degrees from MIT, he transplanted to the San Francisco Bay Area where he had a front row seat to the dot com boom and bust and the subsequent growth in importance of web, mobile and desktop application designs to the everyday activities of businesses and consumers alike. Get in touch with Scott if you'd like to hire him to consult on web, mobile app, or desktop application design at sbarnard@theusabilityreview.com.
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