Category Archives: Usability

How to Choose a Design Agency/Consultant and Usability Exposure Hours

Recently I have been working on an article (not yet posted) to help organizations choose a web or application design agency/consultant. One of the key sections of the article discusses some things you can do to help you evaluate an … Continue reading

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Quick Hit: Customer Service Emails

Perhaps an example of how not to do your automated reply for customer service. Apparently, United.com’s entire customer service organization is on vacation. If you liked this article: Maybe you’d like to hire us at: The Usability Review Subscribe to … Continue reading

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The Baffling Windows 7 Control Panel

Since the dawn of time (or maybe only the last several centuries), the dictionary has been organized so that users can quickly scan vertical lists or words and find the page and the word that is of interest to them … Continue reading

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Splitting Your Site Into Multiple Domains is a No-No

I recently did some work for Suzuki on their SuzukiCycles.com domain with another agency. One of the things that I noticed was that Suzuki splits its traffic across 4 domains: Suzuki.com SuzukiCycles.com SuzukiAuto.com SuzukiMarine.com As a result, the domain with … Continue reading

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Usability Tip #3: Avoid Banners and Big, Bright, Bold

One of the most basic usability principals on the web is that users quickly learn to avoid banner ads. I like to think of banner ads as page spam. The typical rate at which people open spam email message is … Continue reading

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Usability Tip #2: When in Doubt, Don’t Assume the User Knows

I recently encountered one of the most entertaining articles/videos I have seen in a long time. And it can be applied to a couple typical usability questions that come up on every client project: 1) can we assume the user … Continue reading

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Usability Tip #1: Don’t Break Conventions Unless You Have a Very Good Reason

CBSSports.com has a great feature. It is called Rapid Reports and provides users with numerous brief news snippets about every team in the NFL every day. However, one element of their design breaks a convention that leads me (and many … Continue reading

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