Category Archives: Customer Service

Netflix Uproar

So, as you may have heard, Netflix recently had some pricing changes that caused an uproar amongst its customers. I happen to be Netflix subscriber and I am definitely peeved by their actions. Not so much because of the price … Continue reading

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Quick Hit: Customer Service Emails

Perhaps an example of how not to do your automated reply for customer service. Apparently, United.com’s entire customer service organization is on vacation. If you liked this article: Maybe you’d like to hire us at: The Usability Review Subscribe to … Continue reading

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