Category Archives: Customer Service

Netflix Uproar

So, as you may have heard, Netflix recently had some pricing changes that caused an uproar amongst its customers. I happen to be Netflix subscriber and I am definitely peeved by their actions. Not so much because of the price … Continue reading

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Quick Hit: Customer Service Emails

Perhaps an example of how not to do your automated reply for customer service. Apparently,’s entire customer service organization is on vacation. If you liked this article: Maybe you’d like to hire us at: The Usability Review Subscribe to … Continue reading

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