The Usability Review
Scott Barnard is the founder of The Usability Review and the mobile website RememberStuff.com. He has over a decade of experience in information architecture and user experience design. Get in touch with Scott if you’d like to hire him to consult on web, mobile app, or desktop application design at firstname.lastname@example.org.
Category Archives: Customer Service
So, as you may have heard, Netflix recently had some pricing changes that caused an uproar amongst its customers. I happen to be Netflix subscriber and I am definitely peeved by their actions. Not so much because of the price … Continue reading
Perhaps an example of how not to do your automated reply for customer service. Apparently, United.com’s entire customer service organization is on vacation. If you liked this article: Maybe you’d like to hire us at: The Usability Review Subscribe to … Continue reading