The Usability Review
Scott Barnard is the founder of The Usability Review and the mobile website RememberStuff.com. He has over a decade of experience in information architecture and user experience design. Get in touch with Scott if you’d like to hire him to consult on web, mobile app, or desktop application design at firstname.lastname@example.org.
Monthly Archives: March 2011
Recently I have been working on an article (not yet posted) to help organizations choose a web or application design agency/consultant. One of the key sections of the article discusses some things you can do to help you evaluate an … Continue reading
Perhaps an example of how not to do your automated reply for customer service. Apparently, United.com’s entire customer service organization is on vacation. If you liked this article: Maybe you’d like to hire us at: The Usability Review Subscribe to … Continue reading
Since the dawn of time (or maybe only the last several centuries), the dictionary has been organized so that users can quickly scan vertical lists or words and find the page and the word that is of interest to them … Continue reading
I recently did some work for Suzuki on their SuzukiCycles.com domain with another agency. One of the things that I noticed was that Suzuki splits its traffic across 4 domains: Suzuki.com SuzukiCycles.com SuzukiAuto.com SuzukiMarine.com As a result, the domain with … Continue reading